FAQ - FREQUENTLY ASKED QUESTIONS
Where is Doll Me Up based? Where do you ship from?
We are based in and ship from El Paso, TX, USA
- Do you have a physical store?
- No we do not have a physical store. We are only online. If you are from the El Paso, TX area and would like to pick up an order you placed online with us please email us at firstname.lastname@example.org or contact us through here.
What is this store's return and exchange policy?
Please check out our Return Policy here.
What are polka dot points and how can I use them for discounts?
Please view info at this link here.
Do you accept orders placed outside of the US?
Yes! Si! Oui! Ja! Vai! 是的!
- I am an international buyer, can you mark my parcel as a gift?
Unfortunately we cannot honor this request because it is unlawful and against policy.
How long will it take to receive my order?
Please visit our Shipping Info page here.
Where do you find your clothes?
All over! We love to source our clothes from all over the world, because it means we can bring to you the best Pinup, Rockabilly, Retro and Vintage Inspired Dresses, Tops, Cardigans, Skirts and much more!
What does 'final sale' mean?
If an item is marked 'final sale' or in our Final Sale Items category, this means it cannot be returned or exchanged.
What are 'Extra Lovely Sizes'?
Sizes XLovely-4XLovely. We prefer the word "Lovely" instead of "Large" when speaking of curvy dolls!
Where is my return?
Returns are processed within 3-5 business days after receiving them back at our headquarters. Refunds through Paypal take 3-5 business days to complete. Refunds through a credit card take up to 5-10 business days to complete.
What sizes do you carry?
We try to accommodate every doll here at Doll Me Up. We currently carry sizes XSmall-4XLovely. We are working hard on expanding our 'Extra Lovely Sizes' section.
- How can I sign up for an in-stock email alert on an item I'd like to purchase?
- Directions may be found here.