Do you ship to my country?
All countries that qualify for Doll Me Up international shipping are listed below.
Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Canada, Cape Verde, Cayman Islands, Chad, Channel Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Estonia, Fiji, Finland, France, French Polynesia, Gabon, Gambia, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guinea, Ginea-Bissau, Guyana, Holy See, Honduras, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Kyrgyzstan, Latvia, Lesotho, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Martinique, Mauritania, Mauritius, Mexico, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Nepal, Netherland Antilles, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Northern Ireland, Norway, Oman, Panama, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saint Vincent and Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Kitts and Nevis, St. Lucia, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, Uruguay, Venezuela, Virgin Islands (British), and Yemen.
When will my order ship?
We usually ship out all orders within 24 hours excluding weekends, holidays and peak shopping days. Please be aware during sale events and peak shopping days, order may experience a slight processing time delay. If you need your package delivered by a specific date, please contact Customer Service for help in selecting the right shipping method to receive it on time.
When will my order be delivered?
After your order has shipped, your transit time will vary depending on your shipping method, destination country, and the customs process for your country. Please read below for more information on our international shipping options.
International Shipping Options
- Free Shipping $0.00 - Available for international orders that total $150.00 USD or more. No coupon code necessary. Delivery typically takes about 15-30 days after your order has shipped.
- USPS First-Class International Mail $8.99 (Canada & Mexico $6.99): Delivery typically takes about 15-30 days after your order has shipped. Please be aware these are estimated delivery times. Delays in customs can increase the delivery time. *More info at USPS.com
- USPS Priority International Mail $44.99 (Canada & Mexico $29.99): Delivery typically takes between 8-14 days after your order has shipped. This shipping option includes tracking information if available by USPS's limitations. Please be aware these are estimated delivery times. Delays in customs can increase deliver time. *More info at USPS.com
Duties, Customs and Additional Fees
We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies. If you have any additional questions, please contact Customer Service.
Oh no! I didn't collect my package and it is being returned to you all. Help!?
No worries, we understand time can get away from you all or you may have forgotten to pick up your parcel. Please contact Customer Service to arrange a re-delivery including a re-delivery charge of $6.99 - $8.99 depending on your location. If a customer decides they'd rather receive a refund instead of a re-delivery, the customer will receive store credit only minus a restocking fee of 20%. All shipping fees are non-refundable unless a product is received damaged or wrong item is sent.
I refused the delivery of my package. What happens now?
If the package has been refused by the recipient and returned to us, you will receive your refund in store credit only and a 30% restocking fee, as well as any customs tax/duty fees that we incur to accept the package back in our hands, will be subtracted from your store credit. If the 30% restocking fee and customs tax/duty fees total amount exceeds your order total, you will not receive any store credit or refund. All shipping fees are non-refundable unless a product is received damaged or wrong item is sent.
My tracking info says my package was Undeliverable and is being sent back to the seller. Help?
If your package is marked Undeliverable and the address you gave us is correct we will resend it. If you provided the wrong address (wrong zip code, forgot apartment number) we will accept the returned package and contact you with two options:
1) We can invoice you for the reshipment cost.
2) If you'd like to cancel your order, we will refund you back to your original method of payment minus a $9.99 restocking fee. If store credit is issued the restocking fee is $5.99.